Help and FAQ

MidiIllustrator comes with lifetime technical support and regular updates.

If you have a question about MidiIllustrator, please choose from the options below:

1.  Frequently Asked Questions (FAQ)

Try the FAQ for immediate answers to all of the most commonly asked questions.  You can select topics from the contents list on the left of the screen.

2.  Help Documentation

Many common questions are addressed in the documentation included with the MidiIllustrator download.  The latest version of the help documentation is always available online too.  You can select topics from the contents list on the left of the screen.

Printable versions of the MidiIllustrator help documentation are available on the download page.

Alternatively, from the 'Help' menu in your copy of the MidiIllustrator program, select 'Contents and Index'.

3.  Contact Rallentando Software Support

If you have any questions about MidiIllustrator then please email us.  We usually respond to emails within a few hours, and almost always within a single day.

Technical questions

If you have a technical question about MidiIllustrator then please provide as much detail as possible when writing so that we have the best chance of answering accurately.  Please also provide the following details:

• Which operating system you are using (e.g. Windows Vista Service Pack 1).
• Please list any software you may be running at the same time as MidiIllustrator, such as firewall or antivirus software.

For support questions:

For sales and billing questions: