Frequently Asked Questions (FAQ)

FAQ > [Buying & Activating | Editing the Score | MIDI, Playback & Sound | Import & Export | Printing | Downloading and Running MidiIllustrator | Miscellaneous]

Buying and Activating MidiIllustrator

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Q:  How do I buy/pay for MidiIllustrator?
A:  There are several ways to purchase MidiIllustrator using our guaranteed secure ordering methods.  The easiest and quickest way to buy MidiIllustrator is online with PayPal using your credit or debit card - you will receive your product license almost instantly.  Visit the 'purchase' page for more details:

http://www.midiillustrator.com/buy.htm

More contact and ordering information.

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Q:  I just purchased MidiIllustrator.  Where are my personalized license details (MidiIllustrator activation code)?
A:  If you have purchased MidiIllustrator using a credit or debit card, and you have received your payment confirmation email from PayPal, then your personalized activation details will be emailed to you shortly.

If you do not receive an authorization email from PayPal, or your activation details do not arrive in good time, then:

Please ensure that you are able to receive emails from MidiIllustrator.com, and that you do not have any SPAM/JUNK filtering/blocking in place.

Please also ensure that your ISP (Internet Service Provider) has not intercepted an email from us or PayPal and treated it as ‘junk’ mail.  This is the most common cause of missing emails in the ordering process.

If your activation details have not arrived, please contact us to let us know about the ordering problem and we will resolve it immediately.

Click here to contact us regarding your order.

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Q:  How is the full version of MidiIllustrator delivered?
A:  MidiIllustrator is software you can try at no cost before you buy it.  To obtain the full version of MidiIllustrator you must purchase a license for your copy of the software.

The easiest way to buy MidiIllustrator is with a Credit or Debit Card and takes just a few minutes online.  This method is guaranteed secure and very quick - you receive your purchase almost instantly via email!   You will be sent personalized activation details with which to activate your existing copy of MidiIllustrator.  We will include instructions on how to do this.

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Q:  How do I activate MidiIllustrator?
A:  You will be sent some personalized activation details with which to activate your existing copy of MidiIllustrator.  In order to complete activation successfully, you must enter the details into the MidiIllustrator activation page EXACTLY as shown.  You can access the activation page through the 'Help' menu in MidiIllustrator, selecting 'Activate MidiIllustrator'.  Type the details directly into the text boxes, or 'Copy' and 'Paste' them if you prefer.  The details are case sensitive.

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Q:  If a new version comes out, or an update, do I have to pay for the new program again?
A:  MidiIllustrator comes with free technical support and periodic free updates.  We are constantly trying to improve MidiIllustrator, adding new features and fixing any compatibility or functionality issues as soon as they are identified.

Bug fixes and minor functionality updates in the form of 'point releases' are free to existing owners of the current 'major' version.

When purchasing MidiIllustrator, customers can opt to have us inform them whenever an upgrade to MidiIllustrator is available.

Discounted upgrades are also available to existing customers whenever a 'major' new version of MidiIllustrator is released.

You can see a typical list of 'point release' changes as in the case of version 1.0 to 1.01 here:

http://www.midiillustrator.com/history.htm

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Q:  Which MidiIllustrator product is right for me?
A:  MidiIllustrator is available in several different 'flavours' to allow people with different musical interests to choose the functions and features which best suit their needs.  To learn about what the different versions have to offer, see the following page:  About the Different MidiIllustrator Products.

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Q:  What is the difference between the trial and full versions?
A:  The trial version of MidiIllustrator offers all the functionality of the full version of MidiIllustrator, for a limited period of time.  There are no limitations to printing or other functions in the trial so you can really get to know the program during the trial period.

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Q:  Can I pay with PayPal?
A:  Yes!  You can purchase using PayPal by following the desired product link on the purchase page of our website:

http://www.midiillustrator.com/buy.htm

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Q:  I'm based outside the US and would like to pay by check.  Can I do that?
A:  The easiest and quickest way to buy MidiIllustrator is by credit or debit card either online and we no longer accept checks.

Please contact us if you would like more information on any of the payment methods available.

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Q:  I'm based inside the US and I want to pay by check. Where do I send my check or money order?
A:  The easiest and quickest way to buy MidiIllustrator is by credit or debit card either online and we no longer accept checks.
 

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Q:  What kind of product support do I receive when I buy MidiIllustrator?
A:  Please see: I'm interested in purchasing Midiillustrator.

Visit this page to read more about product support.

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Q:  Can I buy a copy of MidiIllustrator on CD?
A:  Not any more!  The latest version of your software is always available for you to download free of charge and never goes out of date like a CD copy.